Frequently Asked Questions
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Why can't I view pricing or add items to my cart?

  • You must be logged into our site as an active user to view pricing and place orders.
Where do I go for more information on Jensen's products?

What methods of payment do you accept?

  • Visa, Mastercard, Discover and American Express.
What delivery services do you support?

  • UPS and USPS
Who do I contact for technical product related questions?

Who do I contact if I'm having issues with the website?

Where do you ship?

  • Ecommerce items ship to all 50 US states. For orders to Canada, please call 800-243-2000 or 203-239-2090
I am a new customer. How do I create an account to place orders?

What is your return policy?

  • If any MiYO or InSync product does not perform to your satisfaction, we will provide you with a credit, exchange, or refund of the invoiced value within 30 days of your purchase. Returns after 30 days may be accepted, at the discretion of Jensen, under the following conditions: (1) products are sealed in the original packaging, unused, and in resale condition (2) a restocking fee of 15% of the invoiced value will be deducted from the return value; and (3) the Customer is responsible for all shipping charges.

    All product returns require a Jensen issued Return Material Authorization Number.

    How to Obtain a Return Material Authorization Number

    All product returns require a Jensen issued Return Material Authorization Number, which can be obtained by reviewing "Invoiced Orders", and selecting the original invoice containing the product you wish to return. If approved, a return label will be issued and must be used to return the product. Please note - Any product received without an approved # will not be credited to your account.
What is your privacy policy?

Have a product question?
Call 888-243-2000 to speak with a product specialist!

Need technical support?
Call 800-528-5531 
Call/text 203-974-7996
support@jensendental.com

Email: ecomm@jensendental.com
Frequently Asked Questions
Click arrow to expand section
Why can't I view pricing or add items to my cart?

  • You must be logged into our site as an active user to view pricing and place orders.
Where do I go for more information on Jensen's products?

What methods of payment do you accept?

  • Visa, Mastercard, Discover and American Express.
What delivery services do you support?

  • UPS and USPS
Who do I contact for technical product related questions?

Who do I contact if I'm having issues with the website?

Where do you ship?

  • Ecommerce items ship to all 50 US states. For orders to Canada, please call 800-243-2000 or 203-239-2090
I am a new customer. How do I create an account to place orders?

What is your return policy?

  • If any MiYO or InSync product does not perform to your satisfaction, we will provide you with a credit, exchange, or refund of the invoiced value within 30 days of your purchase. Returns after 30 days may be accepted, at the discretion of Jensen, under the following conditions: (1) products are sealed in the original packaging, unused, and in resale condition (2) a restocking fee of 15% of the invoiced value will be deducted from the return value; and (3) the Customer is responsible for all shipping charges.

    All product returns require a Jensen issued Return Material Authorization Number.

    How to Obtain a Return Material Authorization Number

    All product returns require a Jensen issued Return Material Authorization Number, which can be obtained by reviewing "Invoiced Orders", and selecting the original invoice containing the product you wish to return. If approved, a return label will be issued and must be used to return the product. Please note - Any product received without an approved # will not be credited to your account.
What is your privacy policy?

Have a product question?
Call 888-243-2000 to speak with a product specialist!

Need technical support?
Call 800-528-5531 
Call/text 203-974-7996
support@jensendental.com

Email: ecomm@jensendental.com